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Service Area
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Brookfield
Elm Grove
Menomonee Falls
Lannon
53222 Zip Code
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Staff
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Jackie DeCleene
Scott DeCleene
Tammy Kottke
Paul Krause
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Welcome to Computer Troubleshooters of Brookfield!
All new business clients are entitled to a complimentary "Problem Prevention Report" valued at $110.00. This allows the client to learn about the present status of their systems and security levels and to receive recommendations for the proper use and maintenance of their hardware (as well as providing an introduction to our technician and services). After the initial site survey, business clients can choose to either call for support on an as-needed basis or ask our technician to design a maintenance contract to fit their unique needs. No request too big or too little.
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- Troubleshooting and Repair
- Networking for the home or office
- Wireless Solutions
- Upgrades
- Preventative Maintenance
- Data Backup Solutions
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- Data Storage and Security
- Internet and email setup and security
- Training
- Sales of new computer systems
- Consulting
- Cabling
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Vision Statement
Our desire is to provide the highest level of professional service to the residential and small business customer so as to assist clients in affordably utilizing their technological resources synergistically. As active members of the community, we are dedicated to treating our neighbors and clients with respect and integrity while offering timely service that builds long-term relationships.
Mission Statement
CTS-Brookfield desires to foster community good will while extending to our customers the knowledge, training, service and attention to detail that are vital to the satisfactory at-work or at-home computing experience.
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Scott DeCleene, our Senior Field Engineer, has a college background in Computer Science and a lifelong fascination with technology. His work experience included running OS 7.5 through 10.4 and virtually every computer system Apple has marketed in the past nine years; successfully introducing PCs to a Mac-only business environment and ensuring the systems worked together effectively, and building a network back from scratch after a business experienced a flood.
Scott’s hobbies include hosting LAN parties for as many as 45 individuals which entails setting up a network for a day and then tearing it down, all the while making sure everyone can connect while it is in operation. He also has a 13-year rivalry with a friend involving which one can upgrade and outdo the other in designing improved computer systems with all the attendant bells and whistles.
Scott is CompTIA A+ certified.
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Jacqueline DeCleene, our Manager of Operations, has an Associates degree in Human Services from MATC and has taken business management classes at Concordia University. Jackie’s work ethic has consistently demonstrated her desire to provide superior customer service while fostering cooperative relationships with co-workers and all levels of management, whether it’s been as a cashier supervisor, assistant manager or sole financial services assistant. She also established and ran her own successful daycare and cleaning businesses. Jackie has the drive and the retail and corporate experience necessary to effectively and responsibly perform all the requisite office, customer service and marketing duties in a pleasant, outgoing and professional manner.
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Jacqueline DeCleene
Manager of Operations
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Scott DeCleene
Senior Field Engineer
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