Service Questionnaire *Required * How was your overall experience doing business with us? --- Select ---ExcellentGoodFairPoor * Who was your technician? * What city are you located in? Which of the following best describes the type of customer you are? -------------------- Select --------------------Home userSmall business (two to four computers)Medium business (five to seven computers)Large business (eight plus computers) If you are a business customer, how many employees work for your business? How many computers are at your location? (This question is for both business and residential clients) How did you hear about us? (Choose all that apply)  Friend or colleague  Yellow pages  Fond du Lac Reporter  Mayville News  Our local website  Our national website  Direct mail flyer  Expo  Other (please specify) Why did you choose our computer service? What features are most important to you when choosing a computer service?  Inexpensive residental service  Inexpensive business service  Quality residential service  Quality business service  Prompt residental service  Prompt business service  Onsite support  Other (please specify) Regarding our office staff: How polite was our office staff? --- Select ---Very PoliteSomewhat PoliteNot Polite How helpful was our office staff? --- Select ---Very helpfulSomewhat helpfulNot Helpful Regarding your technician: How polite was your technician? --- Select ---Very PoliteSomewhat PoliteNot Polite How helpful was your technician? --- Select ---Very helpfulSomewhat helpfulNot Helpful How would you rate the service that you received? --- Select ---Greatly exceeded my expectationsSlightly exceeded my expectationsMet my expectationsFell slightly short of my expectationsFailed to meet my expectations How did our service price compare to your expectations? --- Select ---More expensive than I expected Met my price expectationsLess expensive than I expected Do you plan to continue using our company in the future? --- Select ---DefinitelyMaybeDefinitely Not Would you recommend our company to someone else? --- Select ---DefinitelyMaybeDefinitely Not Do you have any recommendations to improve our service? Please provide the following demographic information. It will only be used to make statistical comparisons between different groups of respondents: it will not be used to profile individual respondents. What is your gender?  Male  Female How old are you? --- Select ---Under 2021 to 2930 to 3940 to 5960 and over We would like you to fill out this section, but it is optional. All clients that fill our this section will receive a $5.00 off coupon in the mail for their next service call. Only one coupon will be mailed per household. Name: Address: City: State: Zip: Email: © Copyright 2008 Computer Troubleshooters. All Rights Reserved.